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Superior Data Protection: Harris & Harris remains unsurpassed in its ability to protect the data that’s entrusted to you. To do so we use the most secure encryption technologies available.
Our Professionals Know Your Account Holders: Harris & Harris we work to help them find answers and a path out of debt so they can start putting their financial lives in order. We start by finding a connection with your account holder and on each call, meeting and interaction, we build a sense of trust that enable us to reach better solutions faster.
Inviting Workplace and Dedicated Workforce: At Harris & Harris, we’re doing the things that make our environment a place our associates want to be every day. It’s a warm, contemporary place to work, with lounges to unwind, games to play, a mother’s room, and an Internet cafe to log into the world when off the collections floor.
Company: To improve cash flow, companies need to understand the accounts at risk, total amount of revenue past due and aging balances. All while having the ability to act on those factors with minimal involvement.
Collection Manager: To improve operational efficiency, companies need to track collectors’ progress. This ensures that collection processes and strategies are consistently applied.
Collectors: To boost collector productivity, companies need tools that prioritize accounts that need attention, automate notifications and alerts and streamline interactions with customers.
Login issue or account related issues
Most of our users complain about server downtime.
Too many users using the app at the same time.
Recommendation
The Inspection Manager server may be down and that is causing the login/account issue. We need to improve servers.
Visibility
Congested text and low resolution images are found.
Recommendation
In our new website we added HD images and equalize the spacing between text.
Lack of Information
Incomplete information found on pages.
Recommendation
We are added detailed information on all required pages.
Technical glitches
Some user tell about sever down time and slow loading website.
Recommendation
Users want to see smooth loading without any trouble.
Question:
How satisfy are you with this new website design?
Richard Said:
We have been very happy with new website! It looks professional and very easy to navigate. You handle things very efficiently and are available for any questions we have.
Question:
What kind of device do you use the most to access websites?
Erik Said:
I spend too much time browsing the internet. I have an iPhone and a Fire Tablet that I use mainly. It seems we are moving toward a future in which our smartphones will be our only connection to the internet
Question:
What kind of difficulties do you face while browsing website?
Rene Said:
Some websites loading time is too slow, When i browse something, I am facing an irritating popups with bad color combination and designs. Unnecessary count down timer for downloading and loading of pages.
Question:
What are your thoughts on our new website?
Buddy Said:
I honestly wouldn’t spend more than 5 seconds looking at your old website. It doesn’t seem professional or informative. But now, your new website really looks nice with good relevant content.
Question:
What calls to action do you want on our website?
Jeff Said:
Calls to action are requests you give your audience to perform a particular action. You put all of these on a right place.
User Control & Freedom:
User can Cancel a download before it completes.
Consistency & Standards:
We maintain the consistency in our all design.
Flexibility and Efficiency of Use:
We speed up the interaction for the expert user.
Minimalistic:
We are Providing only necessary information in an elegant way.
Visibility of System Status:
Navigation menu items set to underline when a user hovers over them.
Help Users:
We are using toggle options to guide user.
John was working for a global company and did not have much leisure time as his work was taking too much time. So, to start a family, he decided to quit his job and invest his savings in a bookshop, which has been his dream since his university years. All he wants to do is be able to maintain his bookshop.
Needs
Improved design should be scale according to mobile trend and they should rewrite the information and detail in a proper way and try to fix all bugs.
Pain points
Actual Information is missing. App is too old and is not proper scale according to mobile view. I am facing some payment issues and app crashes.
John was working for a global company and did not have much leisure time as his work was taking too much time. So, to start a family, he decided to quit his job and invest his savings in a bookshop, which has been his dream since his university years. All he wants to do is be able to maintain his bookshop.
Needs
Improved design should be scale according to mobile trend and they should rewrite the information and detail in a proper way and try to fix all bugs.
Pain points
Actual Information is missing. App is too old and is not proper scale according to mobile view. I am facing some payment issues and app crashes.
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Low-fiedlity prototypes, for example, are simple and low-tech concepts. All you need to get started is a pen and paper digital art apps. The goal is to turn your ideas into testable artifacts that you can then use to collect and analyze feedback in the early stages.
